PRIVACY

Privacy Policy

Last updated: March 2026

1. Introduction

iFixediT! Inc. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

Account Information: Name, email, phone, city/service area, and role selection.

Support Data: Ticket content, chat transcripts, diagnostic information.

Payment Information: Billing details processed through Stripe. We do not store credit card numbers.

Location Data: For Tier 3 dispatch, opt-in geolocation from technicians.

3. How We Use Your Information

We use collected information to: provide our support platform, process transactions, match technicians with requests, improve our AI engine, communicate updates, and comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We share information only with: assigned agents/technicians, payment processors (Stripe), infrastructure providers (Supabase, Google Cloud), and law enforcement when required.

5. Data Security

We implement end-to-end encryption, two-factor authentication, role-based access controls, and regular security audits.

6. Your Rights

You may: access your data, request correction, request deletion, object to processing, and withdraw consent. Contact contact@ifixedit.io.